Privacy Policy

1. Introduction

Royal Holdings is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained from clients, website visitors, and users of our services. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Date of birth

  • Residential address

  • Email address

  • Telephone number

  • Government-issued identification details

  • Account information

Financial Information

  • Bank account information

  • Payment transaction details

  • Chargeback-related information

  • Recovery claim documentation

  • Financial records relevant to services provided

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Cookies and tracking technologies

Supporting Documentation

To provide our services, we may request documents such as:

  • Identity verification documents

  • Bank statements

  • Transaction receipts

  • Fraud reports

  • Correspondence with financial institutions

  • Other evidence relevant to a client's case

3. How We Use Information

We may use collected information to:

  • Verify customer identity

  • Provide and manage our services

  • Evaluate fund recovery and chargeback claims

  • Communicate with clients

  • Process payments and fees

  • Comply with legal and regulatory obligations

  • Detect and prevent fraud

  • Improve website functionality and user experience

  • Maintain security and operational integrity

4. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Client consent

  • Performance of a contractual obligation

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection against fraud and financial crime

5. Information Sharing and Disclosure

Royal Holdings does not sell personal information.

We may share information with:

  • Financial institutions

  • Payment processors

  • Legal advisors

  • Regulatory authorities

  • Government agencies

  • Law enforcement agencies

  • Technology and service providers

  • Business partners assisting with service delivery

Information is shared only when necessary to provide services, comply with legal obligations, protect legitimate interests, or investigate fraud.

6. Anti-Fraud and Regulatory Compliance

Royal Holdings may disclose information where required to:

  • Prevent fraud or financial crime

  • Conduct risk assessments

  • Comply with anti-money laundering (AML) obligations

  • Satisfy regulatory requirements

  • Respond to lawful requests from authorities

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Destruction

  • Misuse

Despite our security measures, no internet transmission or storage system can be guaranteed completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance user experience

Users may manage cookie preferences through their browser settings.

10. International Data Transfers

Where necessary, information may be transferred, stored, or processed in jurisdictions outside your country of residence.

Royal Holdings will take reasonable measures to ensure appropriate safeguards are applied to such transfers in accordance with applicable laws.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict certain processing activities

  • Object to specific uses of data

  • Request data portability

  • Withdraw consent where consent is the legal basis for processing

Requests may be submitted using the contact information provided below.

12. Third-Party Websites

Our website may contain links to third-party websites. Royal Holdings is not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of any third-party websites they visit.

13. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without proper authorization, we will take appropriate steps to remove such information.

14. Changes to This Privacy Policy

Royal Holdings may update this Privacy Policy periodically.

Updated versions will be posted on our website and will become effective upon publication unless otherwise specified.

15. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.